Refunds and Returns Policy 🛍
At Pure Vibes Zone, we want you and your pet to be completely satisfied with your purchase 🐾💖 If you are not happy with your order, we offer a hassle-free return and refund policy to ensure a smooth shopping experience
🔄 Returns & Exchanges
We accept returns and exchanges under the following conditions:
✅ Return Period – Items must be returned within 30 days from the date of delivery 📅
✅ Condition of Item – The product must be unused, undamaged, and in its original packaging 📦
✅ Proof of Purchase – A valid receipt or order confirmation is required for all returns 🧾
✅ Non-Returnable Items – We cannot accept returns for perishable goods (e.g., pet food, treats), used grooming products, or customized items 🚫
💰 Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund:
1️⃣ Approved Refunds – If your return is approved, your refund will be processed within 5-7 business days to your original payment method 💳
2️⃣ Partial Refunds – If an item is not in its original condition or is missing parts, a partial refund may be issued ⚖️
3️⃣ Non-Approved Returns – If the return does not meet our policy conditions, we may not be able to issue a refund ❌
🚚 Return Shipping
📦 Customers are responsible for return shipping costs unless the item is defective or incorrect
📦 We recommend using a trackable shipping service to ensure your return reaches us safely
📦 If the return is due to an error on our part (wrong item, defective product), we will cover the shipping costs ✅
🔄 Exchanges
Want to exchange an item? No problem! If you need a different size, color, or product, simply contact us and we will guide you through the exchange process 🔄🐕
❓ Need Help? Contact Us!
If you have any questions about refunds or returns, feel free to reach out to our friendly customer support team:
📍 1902 ave L, Brooklyn, New York, 11230
📞 Phone: +1 929 704 6189
📧 Email: Info@purevibeszone.com
🌐 Website: purevibeszone.com
We value our customers and strive to make every shopping experience stress-free and enjoyable! Thank you for choosing Pure Vibes Zone 🐾💙